Ibex Pakistan Jobs 2026 – Customer Support Representative
ibex Pakistan is hiring Female Customer Support Representatives – Chat Support for its customer support team in Karachi. This is a full-time opportunity for candidates who have good communication and typing skills and are interested in building a career in customer service.
The position starts with on-site training at Shahrah-e-Faisal, Karachi, followed by the opportunity to work from home after successfully completing the required training and meeting WFH criteria.
Job Details
- Company: ibex. Pakistan
- Position: Customer Support Representative – Chat Support
- Gender: Female
- Location: Shahrah-e-Faisal, Karachi
- Employment Type: Full-Time
- Work Mode: On-site Training → Work From Home
- Training Location: ibex Shahrah-e-Faisal, Karachi
Job Responsibilities
The selected candidates will be responsible for assisting customers through live chat and providing quick, professional, and effective solutions to their queries and concerns.
Shift Timings
- 9 working hours within a 24-hour shift window
- Rotational shifts according to business requirements
- Candidates must be comfortable working flexible and rotational shifts
Eligibility & Requirements
Candidates should have:
- Excellent communication skills
- Good typing skills
- Customer-focused attitude
- Strong problem-solving mindset
- Basic computer proficiency
- Ability to work flexible and rotational shifts
- Freshers can apply
- Previous customer support experience will be an advantage
- Willingness to complete approximately 1 month of on-site training
Work From Home Requirements
Candidates who qualify for the WFH arrangement must have:
- A dedicated separate room or workspace
- 2 KVA UPS or generator backup
- 100+ Mbps dedicated internet connection
- Preferred Internet Service Providers:
- Transworld
- Connect
- Flash Fiber
Training
Approximately one month of on-site training will be conducted at:
ibex Shahrah-e-Faisal, Karachi
After successful completion of training and fulfillment of the required conditions, candidates may transition to the work-from-home setup.
How to Apply for ibex Pakistan Jobs 2026
Interested female candidates should send their updated CV via email to the following addresses:
To: Maarij.Mirza@ibex.co
CC: Saamia.Khan@ibex.co
Applicants should mention Customer Support Representative – Chat Support as the position in their email subject.
Important Instructions
- This vacancy is specifically for female candidates.
- Freshers are welcome to apply.
- Candidates must be willing to complete the required on-site training.
- WFH is subject to meeting the specified workspace, backup power, and internet requirements.
- Candidates should ensure that their CV contains accurate and updated information.
- Applicants should be comfortable with rotational shifts.
Conclusion
ibex Pakistan Jobs 2026 offer a valuable opportunity for females looking to start or develop their career in customer support. The Customer Support Representative – Chat Support position offers on-site training followed by a work-from-home arrangement for eligible candidates. Freshers with strong communication, typing, and customer-service skills are encouraged to apply by sending their updated CV to the provided email addresses.
